Q: How to Adjust to Natural and Organic Hair Care.
A: Originally, hair was taken care of with only natural, plant-based ingredients. Nowadays, we are used to using products made with cheap synthetic ingredients which give us the illusion that our hair looks and feels healthy; however they do so by chemically altering the hair. The instant result may be appealing, but what is sacrificed is the natural balance of the hair while exposing ourselves to potentially harmful chemicals.

It may take between 2 to 4 weeks for your hair to adjust to its naturally healthy condition. During this time your hair will be cleansing itself of the chemical build-up. You may experience your hair initially becoming limp, oily or dry while your hair is re-remembering its natural state.

Q: What is the Shelf Life of your products?
A: Since every ingredient is Active ~ meaning there are no chemical fillers and all ingredients are used for a purpose ~ the Guaranteed Shelf Life is one year, if the products are stored out of direct sunlight. You can still use the products after one year but the oxygen molecules that interact with the product leave the ingredients less effective.

Q: How can I view the status of My Order?
A: Click on the "Customer Care" link at the top or bottom of any page. Then, click on "My Account History." This page lists all your orders. Click the date of the order whose status you wish to view.

Q: How can I view or change my Account Profile?
A: Click on the "Customer Care" link at the top or bottom of any page. Then, click on "My Account Profile."

Q: What is your Return Policy?
A: If our products do not absolutely delight you, please contact us, toll-free, at 1.866.440.8137 so that we may assist you in the return of your items. We will be happy to accept the return of any unsatisfactory product if received back in our office within 15 days of delivery. We shall generate a Return Authorization Number and email you instructions on how and where to send back your items. Once we receive your return, we will issue a store credit to our Website for the initial purchase price. Products returned for store credit must contain at least half of our original product. The credit may be used within 1 year of issue and you are free to select any item(s) of your choosing. Please note that we do not offer credit back to your charge card and that both the original shipping fees and your return shipping cannot be included in the credit.

If your order was damaged during delivery, you must contact us within 48 hours of delivery receipt. To contact us, please call, toll-free, 1.866.440.8137 or Contact Us and drop us a note. Please keep all packaging materials so that we may successfully file an insurance claim on your behalf.

Q: I've lost my Password. How do I find it out?
A: Click on the "Customer Care" link at the top or bottom of any page. Scroll down to "Other Services," then click on "Lost Password." Enter your First Name, Last Name and Email and we'll send it to you immediately.

Q: What are my Shipping Costs?
A: While viewing your Shopping Cart, prior to Checkout, you can obtain an accurate shipping amount by entering your Shipping Zip Code (US only), and clicking "Submit." For International, see Shipping Cost on Invoice Page prior to confirming order.

Q: When is the latest I can ship packages for delivery before Christmas?
A: UPS will deliver on December 24th if your package ships:
~ 3 Day Select by 3:30 p.m. (PST) Tuesday, December 18th
~ 2nd Day Air by 3:30 p.m. (PST) Wednesday, December 19th
~ Next Day Air by 3:30 p.m. (PST) Thursday, December 20th

UPS has suspended guaranteed delivery times for "Ground" packages between the dates of December 11th - 20th.

USPS does not provide guaranteed delivery times. Heavy seasonal package volume along with unforseen weather conditions may result in delays.